Privacy policy

At HEMSTITCH ("we", "us", "our"), we are committed to protecting the privacy of our customers and users of our website ("you"). This privacy policy outlines our practices and procedures related to the collection, use, sharing, transfer, and disclosure of your personal data.

We collect only the information necessary for our business purposes, such as providing services, completing orders, contacting you regarding order status, or for relevant marketing and ancillary services.

For the purposes of this privacy policy, sensitive personal data or information ("SPDI") is defined as per the Information Technology Act 2000 ("IT Act") and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 ("SPDI Rules"). The term "Personal Information" in this policy includes Sensitive Personal Data or Information, as required by the IT Act and SPDI Rules.

We do not store your credit card details. We do not rent or sell your name or personal information to any third party. We use "cookies" to help identify repeat visitors and analyze site traffic patterns. This information is anonymous and helps improve the usability and functionality of our website.

Collection of Personal Information

We collect personal information when you provide it to us. For example, when you make a purchase or register on our website, we collect your name, gender, mailing address, telephone number, and email address. If you sign up for our newsletter, we collect your email address. If you use our special services, we may collect additional information about you. We use your personal information for internal purposes, such as processing orders, keeping you informed about your order status, and providing services.

You represent that the personal information you provide is accurate and up to date and that you have the rights, permissions, and consents to provide it.

Legal Basis for Collecting Data (GDPR)

We collect and process your information based on the following legal grounds:

  1. Consent: When you have given your explicit consent for data collection (e.g., subscribing to our newsletter).
  2. Contract: When data is required to fulfill a contract, such as processing and delivering orders.
  3. Legitimate Interest: When it is in our legitimate interests to provide and improve our services without impacting your rights and freedoms.
  4. Legal Obligation: When we need to comply with legal obligations.

Use and Processing of Personal Information

The personal information we collect may be used for various purposes related to our business operations, including:

  1. Handling requests, inquiries, and customer service-related activities.
  2. Responding to your queries and fulfilling requests for information about our products and services.
  3. Customizing our offerings for you.
  4. Analyzing user trends to improve our offerings.
  5. Notifying you about new products or services and sending you important updates.
  6. For legitimate business purposes.
  7. Complying with legal processes and providing information to law enforcement agencies as permitted by law.
  8. Any other purpose related to business operations.

Disclosure of Personal Information

We do not rent, trade, or share your personal information with any other company for their marketing purposes without your consent. We may use your personal information for our own marketing purposes. We reserve the right to disclose your personal information to any third party that makes a legally compliant request. We may also disclose or transfer your personal information as part of a reorganization or sale of our assets or business. Such third parties will have the right to continue using your personal information.

We use trusted third-party service providers to help us operate our website, process payments, and fulfill orders. These providers have access to personal information only to perform specific services and are obligated to protect your data.

Cookies

We use cookies and similar technologies, such as pixel tags and clear gifs, to store information when you visit our website. Cookies allow us to recognize the information you have consented to share and help us determine which parts of our website are most relevant to you. These cookies do not contain any personal information.

Opting Out of Cookies

It is up to you whether you want your web browser to accept cookies. If you have not changed your computer settings, your browser likely accepts cookies by default. If you choose to decline cookies, you may not be able to fully experience all features of our website. You can also delete or disable browser cookies, but this may significantly impact your experience and make parts of our website non-functional. We recommend keeping cookies enabled.

User Rights (GDPR/CCPA)

If you are a resident of the EU, you have the following rights regarding your personal information:

  1. Access: You have the right to access your personal data that we hold.
  2. Correction: You can request corrections to any inaccurate or incomplete data.
  3. Deletion: You can request the deletion of your personal data (the "right to be forgotten").
  4. Restriction of Processing: You can request restrictions on how we process your data.
  5. Data Portability: You can request a copy of your data in a machine-readable format.
  6. Object to Processing: You can object to the processing of your personal data for certain purposes.

If you are a resident of California, you have the right to opt-out of the sale of your personal information and request access to or deletion of your data.

To exercise these rights, please contact us at info@thehemstitch.com.

Your Rights

You have the right to withdraw your consent for SPDI at any time by emailing us at info@thehemstitch.com. Please note that withdrawal of consent is not retrospective and will apply moving forward. If you do not provide your information or consent for the use of SPDI, we reserve the right to discontinue services that require this data.

You can contact us at info@thehemstitch.com to access, review, modify, or correct your SPDI. We are not responsible for the authenticity of the SPDI you provide.

Security Practices and Procedures

We use reasonable security measures to protect your SPDI. We may enter into agreements with third parties to store your data, and we require them to use reasonable security standards to protect your data. However, we are not liable for any loss, damage, or misuse of your data resulting from a Force Majeure Event, which includes sabotage, fire, flood, acts of God, civil unrest, computer hacking, and other events beyond our control.

Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

Grievance Redressal

For any discrepancies or grievances regarding the processing of SPDI, please contact our designated Grievance Officer:

Name: Princely Dcunha Email: info@thehemstitch.com

Privacy Policy Updates

This policy was last updated on 23.11.2024. We may update our privacy policy periodically, and any changes will be posted on this page. Users are encouraged to review our privacy policy regularly.