Shipping policy

At HEMSTITCH, we are committed to providing our customers with a seamless shopping experience. Below is our shipping policy to help you understand how orders are managed and delivered.

Order Processing Time

  • All orders are processed within 3-5 business days. This includes the time taken to prepare your products for shipment.

  • Please note that during high-demand periods, processing times may be extended. We will keep you informed if there are any unexpected delays.

Shipping Time

  • Domestic Shipping: Orders are shipped through registered domestic courier companies and/or speed post. The estimated delivery time is 5-7 business days, depending on your location.

Shipping Charges

  • Domestic Orders: Shipping charges for orders within India are calculated at checkout based on your location and the weight of the package.

Delivery Confirmation

  • Delivery of all orders will be to the address provided by the buyer during checkout. A confirmation email will be sent to the specified email address once the order has been shipped.

Tracking Information

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Delivery Partners

  • All orders are shipped using trusted delivery partners to ensure timely and safe delivery of your products.

Shipping Delays

  • While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, courier delays, or other logistical challenges may affect delivery schedules. We guarantee to hand over the consignment to the courier company or postal authorities within 3-5 business days from the date of order and payment, or as per the delivery date agreed at the time of order confirmation.

Undeliverable Packages

  • In cases where a package is returned to us due to an incorrect address, failure to receive, or any other reason, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us at info@thehemstitch.com. We will work closely with our courier partners to resolve the issue as quickly as possible and ensure your satisfaction.

Contact Us

If you have any questions about our shipping policy or need further assistance with your order, please contact us at info@thehemstitch.com. We are here to help and ensure you receive your orders promptly and in perfect condition.